QUESTIONS
A few helpful details about Dear Circle, our letters, subscriptions, shipping, and more. If you don’t see what you’re looking for, we’re always happy to help at info@thedearcircle.com.
Who is Dear Circle for?
Dear Circle was created for military moms and military significant others — offering thoughtful encouragement, practical resources, and meaningful connection through the many seasons of military life.
How do Dear Circle subscriptions work?
Dear Circle subscriptions are available in 3-month, 6-month, and 12-month terms.
Your subscription is charged for the full term when you subscribe and automatically renews for the same length of time unless you cancel before your next renewal date.
When will I receive my first subscription mailing?
Dear Circle monthly editions are prepared ahead of each new month and mailed between the 25th and the last day of the previous month.
If you subscribe on or before the 5th, your first mailing will be for the following month.
If you subscribe after the 5th, your first mailing will be for the month after next.
For example:
Subscribe September 5 → your first edition is October.
Subscribe September 6 → your first edition is November.
Most monthly mailings are expected to arrive around the 1st–8th, although USPS delivery times may vary.
What will I receive each month?
Each month, you’ll receive a physical Dear Circle mailing delivered to your mailbox, thoughtfully created to bring encouragement and support into your month.
Your mailing may include a heartfelt letter, practical resources, a thoughtful surprise, and something encouraging you can return to long after the month ends.
Is shipping included with my subscription?
Yes. Free U.S. shipping is included with Dear Circle subscription mailings. There is no additional shipping charge for your monthly mail.
Can I cancel my subscription?
Yes. You may cancel at any time before your next renewal date to prevent another 3-, 6-, or 12-month term from being charged.
Canceling does not refund or end the subscription term you have already purchased. You’ll continue receiving your mailings through the remainder of that paid term.
What is the Try It Once option?
Try It Once is a one-time purchase for anyone who wants to experience Dear Circle without beginning a subscription.
You’ll receive one complete physical Dear Circle mailing, and there is no automatic renewal.
Try It Once orders follow the same monthly mailing schedule as subscriptions.
If you order on or before the 5th, you’ll receive the following month’s edition.
If you order after the 5th, you’ll receive the month-after-next edition.
Each edition is mailed between the 25th and the last day of the previous month, with expected arrival around the 1st–8th, although USPS delivery times may vary.
What are Archived Letters?
Archived Letters give you the opportunity to purchase select Dear Circle letters from previous months.
Each Archived Letter is a one-time purchase and does not begin a subscription.
Archived Letter orders are generally prepared and mailed within 3 business days.
Can I cancel a Try It Once or Archived Letter order?
Yes, as long as your order has not yet entered fulfillment or been prepared for mailing.
Once a letter has been prepared or mailed, the purchase is final.
For full details, please review our Return & Refund Policy.
How does The Boutique work?
Items in The Boutique may be created and shipped by our print-on-demand partners.
Because these pieces are produced after an order is placed, production and delivery times may vary. Available shipping options and costs will be shown at checkout when applicable.
Boutique items may arrive separately from Dear Circle letters.
How are digital products delivered?
Products from The Digital Edit are delivered electronically and do not require physical shipping.
Digital purchases are final once payment has been completed. If you experience a genuine technical issue accessing something you purchased, contact us and we’ll help resolve it.
What if my mailing address changes?
Please contact us as soon as possible at info@thedearcircle.com.
If a letter or order has not yet entered fulfillment, we’ll do our best to update the address before it is mailed.
For subscription members, it’s especially important to keep your mailing address current before the monthly mailing is prepared.
What if my order arrives damaged or incorrect?
Please email info@thedearcircle.com with your order information and details about the issue.
If applicable, we may ask for a photo so we can review what happened and help make it right.
Where can I find your full policies?
You can find Dear Circle’s official Return & Refund Policy, Shipping Policy, Privacy Policy, Terms of Service, and subscription cancellation information in the policy links at the bottom of our website.
Still have a question?
We’d love to help.
Email us at info@thedearcircle.com