RETURN & REFUND POLICY

We want every Dear Circle order to feel thoughtful from beginning to end. Because our shop includes subscriptions, physical mailings, print-on-demand products, and digital items, return and refund eligibility varies by product type.

SUBSCRIPTIONS

Dear Circle subscriptions are offered in 3-month, 6-month, and 12-month terms. Subscription terms are charged in full when purchased and automatically renew for the same term unless canceled before the next renewal date.

Once a subscription term has been charged, that term is non-refundable. Canceling a subscription prevents the next renewal charge but does not end or refund the current paid subscription term. Your subscription will remain active through the end of the term you have already purchased.

To avoid another subscription charge, you must cancel before your next renewal date.

TRY IT ONCE

Try It Once is a one-time purchase and does not begin a subscription or automatically renew.

Try It Once orders follow Dear Circle’s regular monthly preparation and mailing schedule.

A Try It Once order may be canceled for a full refund as long as it has not yet entered fulfillment or been prepared for mailing.

Once the mailing has entered fulfillment, has been prepared, or has been mailed, the purchase is final and cannot be canceled or refunded for a change of mind.

If your mailing arrives damaged, you receive the wrong item, or we make an error while fulfilling your order, please contact us and we will work to make it right.

ARCHIVED LETTERS

Archived Letters are one-time purchases of select previous Dear Circle editions and do not begin a subscription.

Archived Letter orders may be canceled for a full refund as long as the order has not yet entered fulfillment or been prepared for mailing.

Once an Archived Letter has entered fulfillment, has been prepared, or has been mailed, the purchase is final and cannot be canceled or refunded for a change of mind.

If your order arrives damaged, you receive the wrong item, or we make an error while fulfilling your order, please contact us and we will work to make it right.

BOUTIQUE / PRINT-ON-DEMAND PRODUCTS

Many products in the Dear Circle Boutique are created especially for you through our print-on-demand partners. Because these items are produced after an order is placed, Boutique purchases are final sale and are not eligible for returns or exchanges due to change of mind, sizing preference, or ordering the incorrect item or variation.

If your product arrives damaged, defective, misprinted, or you receive the wrong item, please contact us as soon as possible. We may request photographs or other information so we can review the issue and arrange an appropriate replacement or resolution.

DIGITAL PRODUCTS

All digital product purchases are final once payment has been completed. We do not offer refunds for digital products due to change of mind, accidental purchase, or choosing not to download or access the product after purchase.

If you experience a genuine technical problem that prevents you from accessing or downloading your digital purchase, please contact us. We will first attempt to resolve the technical issue. If we are unable to provide access to the product you purchased, we will work with you toward an appropriate resolution.

DAMAGED, DEFECTIVE, OR INCORRECT ORDERS

If you receive an item that is damaged, defective, or different from what you ordered, please contact us at info@thedearcircle.com with your order information and details about the issue. Photos may be requested when applicable.

REFUNDS

When a refund is approved, it will be issued to your original payment method. Your bank or card issuer may require additional processing time before the refund appears on your account.

CONTACT US

If you have questions about an order, cancellation, return, or refund, please contact us at:

Dear Circle
info@thedearcircle.com